Return & Refund Policy

Thank you for choosing DTS Tech India for your digital marketing and development needs. We aim to deliver top-quality services and ensure your satisfaction. However, we understand that there may be situations where a refund is necessary. Please review our refund policy below:

Digital Marketing Services

  • We offer a 30 days satisfaction guarantee for our digital marketing services. If you are not satisfied with the results within this period, you may be eligible for a refund.
  • To request a refund, you must provide detailed documentation showing that you have implemented our recommendations and strategies without achieving the desired outcome.

Development Services

  • For website development and other digital development services, refunds may be considered on a case-by-case basis.
  • If you encounter issues with the functionality or performance of your website or digital solution that cannot be resolved by our team, you may be eligible for a refund.
  • Refunds will not be granted if the issues arise from changes or modifications made by you or a third party after the completion of the project.

Process

  • To request a refund, please contact our customer support team within the specified time frame.
  • Refund requests will be reviewed by our team, and eligibility will be determined based on the terms outlined in this policy.
  • If your refund request is approved, we will initiate the refund process within 10-15 working days.

Exclusions

  • Our refund policy does not cover any third-party expenses incurred during the project, such as domain registration fees or third-party software costs.
  • Refunds will not be granted for services that have already been rendered, unless there are exceptional circumstances.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

Exceptions

  • Customized or personalized digital solutions may not be eligible for a refund unless they are defective or do not meet the specifications outlined in the project agreement.

Damaged or Defective Services

  • In the unlikely event that our services are found to be defective or do not meet the agreed-upon specifications, please contact us immediately so that we can address the issue and provide a resolution.